Visitor
•
1 Message
Customer service lies
Trying to lower my outrageous bill I talked to customer service and she lowered by $40 and said I would have the same features and would not lose anything. Come to find out that's not true I did lose HBO and had to reorder it. Another rep said it's all my fault because I missed the fine print on the contract we I signed it. Don't take customer services word for it. They lie!!!!!
XfinityFrank
Official Employee
•
1.4K Messages
6 days ago
Hi there, @user_0777d4! Thanks for reaching out to us here on the Community Forum. I'm sorry to hear that you had a bad experience with lowering your bill. That's definitely not how we want things to go! We would be happy to go over your rates again if you would like. If so, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
0
0