Customer service nightmare

I have never had a worse experience in my life.  I recently moved in with someone and am keeping my old place in interim and wanted to cancel my internet or do a very basic plan for a ring camera (I can get a 10-15$ hotspot through cellular company). 

Firstly canceling is crazy and extremely hard. Secondly I kept being bombarded by horrible offers. Like worse speeds and double the rate of my plan at my new place? Then finally after 1hr the person says we have a basic plan for 15$ cool, but they have to transfer me. They do that and the person on the other side starts all over with the offers and then calls me a liar about my rate when it’s on my acc… not realizing I have 2 services. Okay cool I say forget it I’d rather pay my cellar company than these guys and I try to ask them to cancel over and over and they ignore me offering me more rates. No. Finally they say okay you can cancel but talk to another person (this is the third person at this point) 

That person doesn’t even talk to me ends all chats and doesn't allow me to reconnect. Nice. So now I finally get a 4th person who sets up a call, okay fine. I get on the call the 5th person doesn’t say my name right, still trying to sell me, I have to lie saying I’m moving out to get them to cancel. 2.5h at this point and I missed my lunch. I have been using them for 4 years maybe more before that it’s crazy. I don’t get how it’s legal for them to ignore your constant requests to cancel. I kept repeating it over and over and was ignored.

I have always thought xfinity was predatory, but wow. Install team is amazing though shout out to them.