customer service representative issue

Last Thursday 7/16/26 my new neighbor was renovation their house when they cut my cable line to my house. I called Xfinity and got a customer service person and told them my issue. They said they are booked until Thursday 7/23/26 to get someone to come out to do the repair, I told them I am not waiting a week for my internet/cable to be restored. They said to hold and came back on and said a technician would be out That Friday 7/17/26 around 8am, I waited and nobody showed up. Called that Friday in the afternoon and told them nobody came, they said there are no openings that day. The rep. checked and said they could have someone out the next day between 10am-12pm. I waited and again nobody showed up, I went to the Xfinity store that day to see if I could get any help. They told me they are completely booked until next week and I should not have been told someone will be out when they knew there was no available technicians. The latest is we are next on the waiting list if there is a cancelation but if there are no cancelation someone will be out Thursday 7/23/26. Can you imagine having 2 daughters and not having any internet or television for a week on something I had nothing to do with? I am [Edited: "Language"] I was told twice someone will be out the next day and had to wait for them only to have nobody show up?