Customer service

Xfinity

To whom it may concern:  Xfinity is fraudulently and illegally taking money from my checking account and continues to ignore all requests to cease and desist.

On July 15,2025 I contacted Xfinity and notified them that I was canceling my Xfinity internet service.  I was told that my service would end at the end of July and I would be billed then.  I then received a bill on July 31,2025 for $136.17.  This was paid directly from my checking account at Zeal Credit Union.

Several weeks went by when I received a notification that I had a pending bill from Xfinity for $136.21.  I immediately telephoned Xfinity and after 45 minutes on the phone with an idiot who could not speak English, I was assured that my account was now closed and I would be reimbursed the $136.21.

Last week I was notified that I would be receiving a bill from Xfinity for $121.65 .  I logged into Xfinity and saw that my bill was zero and I had no outstanding balances, etc., so I ignored it.  On Tuesday I was checking my bank balances and saw a pending direct withdrawal by Xfinity for $121.65 from my checking account scheduled for October 1,2025.  I logged back into my Xfinity account and checked my autopay and found that it is only set up for my VISA card and could not disable that choice.  I saw no link to my bank checking account. Regardless, Xfinity is stealing from me.  It must stop immediately!

1. Stop debiting my checking account for services I don’t receive nor want.
2. Completely remove my account information from your app including both my checking account and VISA credit card information.
3. Send me a check for $257.86 for the two months Xfinity has stolen from my checking account and can’t get anyone to listen nor understand that my account is closed and to stop billing me.