New Poster
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2 Messages
Customer Service
Im being effected by an update to the area. It has uprooted my job and I have had to come out of money that I dont have. I am either being given upgrades or im not and it is not fair that being alerted and I am affected
XfinityNatalie
Official Employee
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415 Messages
19 days ago
Hey there, Jfjones86. Thanks for reaching out to our XFINITY Community forum team with your financial concerns. We are always more than happy to help our members find a plan that fit their current service level needs. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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