Customer service

user_gb5bsk. I’m really sorry to hear about everything you’ve been through. That’s definitely not the experience we want for our customers, and I can understand why you’d feel this way. Issues like account security concerns and repeated service interruptions are taken very seriously, and I regret that this hasn’t been resolved to your satisfaction. If you’re open to it, I’d still like the opportunity to review your account and make sure everything has been properly addressed, including the previous concerns you mentioned. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it