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user_s6lyri
1st Topic

Visitor

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1 Message

Friday, October 10th, 2025

Customer support

Xfinity continues to have unreliable support, poor troubleshooting, billing is off, and overall service is poor. Looking for a new provider✨

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Updated 

15 days ago

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XfinityFrank

Official Employee

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1.8K Messages

15 days ago

Hi there, @user_s6lyri! Thanks for reaching out to us here on the Community Forum. If there are any issues with your service, we are more than willing to help. Can you tell me what kind of trouble you're running into?

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user_eef1y8

Visitor

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1 Message

I want to close the TV portion of my Xfinity account and leave the internet portion active.

Please close my account effective October 1, 2025

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15 days ago

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XfinityEricB

Official Employee

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2.7K Messages

 

user_eef1y8 Thanks for reaching out for help with removing your TV service only. I can certainly help with getting any changes you would like made, but I can only make them effect as of the day we complete the order. I wouldn't be able to backdate to the 1st of this month. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 days ago

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