Hello @user_kzuqpw Can you elaborate on what you are trying to redeem? Is this for our membership benefits? If so what type of account and services do you have with us?
I am trying to access the benefits page with should be available to all customers as it says on the official page however my account is getting this error. I have Internet only.
Do you have regular postpaid internet service? NOW internet and Bulk internet accounts will get that error as they are not eligible for membership benefits. If you have one of our standard plans and get that error that is something we can escalate.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
We can help escalate the issue. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start New Conversation" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. How to: Direct messaging withing the forum.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityMatthew
Official Employee
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2K Messages
1 day ago
Hello @user_kzuqpw Can you elaborate on what you are trying to redeem? Is this for our membership benefits? If so what type of account and services do you have with us?
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