Good morning, @user_f9c3c9 ! I'm sorry to hear that your cable line was accidentally cut while digging in your front yard. I can certainly understand how frustrating that is, especially if it's impacting your Xfinity services. We'll want to take a closer look and determine whether a technician visit is needed to repair or replace the damaged line. Please send us a DM with your full first and last name and complete service address, and we'll be happy to review your account and the available repair options. We appreciate you bringing this to our attention and will do our best to help get your services restored as quickly as possible. 💙
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
EG
Expert
•
119.7K Messages
15 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRichard
Official Employee
•
3.5K Messages
15 days ago
Good morning, @user_f9c3c9 ! I'm sorry to hear that your cable line was accidentally cut while digging in your front yard. I can certainly understand how frustrating that is, especially if it's impacting your Xfinity services. We'll want to take a closer look and determine whether a technician visit is needed to repair or replace the damaged line. Please send us a DM with your full first and last name and complete service address, and we'll be happy to review your account and the available repair options. We appreciate you bringing this to our attention and will do our best to help get your services restored as quickly as possible. 💙
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
0
0