Cut cable

The cable feeding my neighborhood has been cut. Xfinity is aware of the outage. But I’m not sure whether they know the exact location of the cut cable. I see a pedestal that has the cover removed and the cables cut. It appears to be an act of intentional vandalism. But I cannot get through to Xfinity to report this exact location. How do I do that?

Responses

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XfinityJoe

Official Employee

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1.4K Messages

4 days ago

Good morning, @user_tf5yp9 I apologize for the interruption in service. If our field ops team has confirmed the service interruption, there is a very high likelihood that teams are aware of the cause.

The XFINITY Status Center is the best place for updates. You can also request a credit for the downtime in the service center once services are restored.

You can access the status center here:

https://www.xfinity.com/support/status

If you are experiencing service issues after the service interruption is cleared, we can assist with scheduling a technician visit yo your home

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user_tf5yp9

Visitor

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2 Messages

Thank you. Service was restored

4 days ago

0

XfinityChelseaB

Official Employee

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2.5K Messages

@user_tf5yp9, Glad to hear! If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

0

Customer Service

user_tf5yp9

Cut cable

XfinityJoe

user_tf5yp9

XfinityChelseaB

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