2 Messages
Cut irrigation cable when xfinity was installed
My
irrigation power cable was cut when we had xfinity installed back in Sept of 2022.
we did not turn the irrigation on until now as the house was in probate (my mother passed away) and we were obligated to leave everything as is.
we did get permission to have xfinity installed but now I’m left with a broken irrigation system.
Who can help me this ?
XfinityMatthew
Official Employee
•
24 Messages
10 days ago
Hello user_5jq8sa,
I would be more than happy to look into the damaged irrigation line for you. We can file a damage claim ticket for review. We would just need some additional information to get that process started for you. In order to better assist with this we need you to send us a direct message with your full name and the address for the account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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