1 Message
Cut wire outside home, no internet for a week!
City cleanup cut our xfinity outside wire and we no longer have internet service. Plus my xfinity account never updated to my new address. Please help, chat and calling do nothing.
1 Message
City cleanup cut our xfinity outside wire and we no longer have internet service. Plus my xfinity account never updated to my new address. Please help, chat and calling do nothing.
EG
Expert
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107.1K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.5K Messages
1 month ago
Hi there @user_hpm2lg! I am sorry to hear that your lines got cut after city cleanup. You are in the right place and we are here to help you out and get the lines repaired and get your services working.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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