Regular Visitor
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15 Messages
Daily Network Outages
Since May 1, 2025 in the Lake Jackson TX 77566 area there have been one or more Comcast network outages every day but 1. There has been no communication about the cause of the outages and when we can expect them to end. For the record, what is causing these outages and what is being done to eliminate the problem. These outages are happening during prime business hours. Will there be billing adjustments to help compensate for the time lost?
XfinityJohnG
Official Employee
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1.7K Messages
8 hours ago
Thank you for reaching out here @MikeN134. I would be happy to take a look at any service interruptions out there from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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