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user_t43wk3
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Thursday, January 30th, 2025 8:44 PM

damage claim

I made a damage claim months ago after xfinity came out and busted a water line while digging my yard to lay the cables. The claim was never dealt with and now seems to have disappeared. When I call for help I can not get in touch with anyone to help. 

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12 days ago

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XfinityShawn

Official Employee

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1.4K Messages

3 months ago

@user_t43wk3 My team can help you with your damage claim concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_g8m2y2

1 Message

Spent over 1 hour yesterday attempting to reach a HUMAN to report AGAIN our irrigation system had 2 broken pipes + wire due to the cable digging behind [Edited: "Personal Information"]

Was told the 'claim would be  ESCALATED" 

Last year, spent needless hours, days, weeks trying to get reimbursement.

Cable is lying all over the common property. People can trip on it. 

MORE irrigation MAY be broken when this cable is buried.

WHO will take responsibility for damage done to our property?

Contact email???

Lake Mango Shores, POA [Edited: "Personal Information"]

(edited)

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12 days ago

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