Damage claim

I have filed two damage complaints neither which have been completed. I have called multiple times and every agent tells me that somebody will contact me in 24 to 48 hours and promises me that I will get a call or an email and I never hear anything back I have called approximately seven times and spent over three hours on the phone. I still have a hole in my driveway after Xfinity installed services across my property.

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XfinityChristy

Official Employee

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2.3K Messages

22 days ago

user_l96iys I'm sorry to hear about the trouble you've had with your damage complaints. I can only imagine how frustrating it must be to spend so much time on the phone and not get a resolution, especially when there's a hole in your driveway. You've definitely come to the right place for help, and I want to get this sorted out for you. Please send me a direct message with your full name and service address. Once I have that, I can look into the status of your damage tickets and make sure the ball is rolling to get this resolved.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_l96iys

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22 days ago

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user_l96iys

Damage claim

XfinityChristy

user_l96iys

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