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sheriwnds
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09/11/2026 6:05 PM

Damage to property caused by Xfinity

Not sure how to go about this- 

I am requesting landscape damage repaired, which was caused by Xfinity trucks and equipment digging to repair cable on my property during last loss of power. 

There are deep ruts in my yard with bare soil exposed where previously there was level ground & grass.

The area needs to be leveled & seeded.

Please contact asap.

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Updated 

11 days ago

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XfinitySean

Official Employee

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1K Messages

11 days ago

Hi sheriwnds, thanks for taking the time to post here on the forums! I apologize about the damage to your property. You're going about this the exact right way, and our team would be more than happy to get a claim submitted for you! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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sheriwnds

Visitor

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2 Messages

Thank you for attempting to help me. Unfortunately I am unable to find a direct messaging icon. Do your directions require a specific browser or an iPhone? 

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11 days ago

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XfinityJustinM

Official Employee

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1.1K Messages

Not at all, @sheriwnds. It is important to keep in mind that depending on your particular setup you may need to adjust your screen size. Below the last step of our instructions you'll see a link that'll bring you to a post that shares what to look for when attempting to send us a direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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11 days ago

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