Visitor
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1 Message
Damaged driveway and utility
Xfinity was digging underground and used our driveway to access the site. Without asking, they parked a large and heavy metal based driller on our driveway which caused damaged. Thin cracks opened up, and pieces broke from the surface. Also a utility outlet was damaged and currently there are cables hanging. I need the damage repaired both for the driveway and utility line
XfinityThomasC
Official Employee
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3.1K Messages
9 hours ago
Hello @user_onn2r1 I can file a claim for you. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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