Visitor

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1 Message

09/16/2026 9:40 PM

Damaged waterline

I just found out that when Xfinity installed their fiber optic cables that they damaged my waterline. The city informed me that it’s on my side of the property

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Official Employee

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3.9K Messages

6 days ago

 

user_gt7w6e - Oh no! Thank you for reaching out to us here for help with your damaged waterline. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum


- XfinityThomasA

 

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