2 Messages
Damanged Exterior Box (Neighborhood Box)
I have opened multiple tickets over the phone and with technicians who have come out to replace a damaged box. It is knocked over partially and exposed to the elements. I have a ticket number (I've received multiple before) and they usually get auto-closed out and on one actually comes to fix the issue. It's been like this for over two years! I spend a small fortune with Xfinity, don't know why they can't fix this box that is an eyesore in my backyard.
XfinityDena
Official Employee
•
2.5K Messages
1 month ago
@user_BB24a2
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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