2 Messages
Deactivate account
I have already obtained service from a other provider and don't want it have a conversation about why I am canceling. Can closing my account happen via direct messaging?
2 Messages
I have already obtained service from a other provider and don't want it have a conversation about why I am canceling. Can closing my account happen via direct messaging?
user_l9ppgb
2 Messages
1 day ago
I would like to close/deactivate the Internet service at [Edited: "Personal Information"]
My name is Jacob [Edited: "Personal Information"], I am the account holder. I have new service from another provider, I just need to close my account
(edited)
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EG
Expert
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109.5K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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1.7K Messages
1 day ago
@user_l9ppgb Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your account and services. While we hate to lose you as a customer, but understand that life needs change from time to time. I'd be happy to help with the transition today. To begin, can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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