Deceptive billing

I took a lot of time to review xfinity’s plans. I chose to pay more per month so that my plan could extend beyond 1 year. The plan is $85 bundled internet and “free” mobile for a year.

time:

1. I paid a large fee to start/ install internet 

2. spent a long time getting the phone to even work

3. called about a bill for mobile…that had another installment fee plus a full month’s bill!

-she said she’d remove the full charges

-she didn't

-my phone was shut off two days later while my daughter was home alone

- I spoke to incompetent people for 4 hours

- everybody apologized, but no one actually did anything to fix the issue of getting my cell service to work so could contact her on her iPad 

- they lowered the mobile acct, but the woman said she’d remove the hidden charges- so she lied and they reneged. 

- after I paid, the phone didn’t work while my daughter was home alone! And they couldn’t get it online

-I called 3 times and the mobile phone company actually couldn’t communicate or “hear” and had to keep calling back (ironic- and yes, I called my son who was next to me in the car- our phones communicated fine- xfinity’s person couldn’t work the system)

- the background noise makes it hard to understand

-one lady said it was her first day and I said I really need to talk to an experienced person bc my daughter was alone…she refused to hand over the call! 

- no one was able to do anything useful and after I tell the situation, they’re like, “Let me transfer you.” 
- I sat on hold for ages over and over 
- I’m furious. It’s lying. Deceitful. Unethical, and put my safety at risk as I was traveling into an area with high crime while my daughter was home alone. 
- what is this? It was chaotic, confusing, frustrating, and humiliating. 
- did I curse, yup. I was furious. Still am. I said I’m leaving. I would have stayed indefinitely. I asked for three months free to compensate for the time and energy for this ridiculous mess of a service.

- I did my part, and they were awful, and when the woman said she’d credit the account- really? Two separate fees for set up? Seriously? 
- did you know that the “free” mobile has a separate bill with taxes and fees on it? I didn’t see that; it’s deceptive. Not ok. I don’t value taking advantage of ppl.

Just say the full cost, we pay, fine. Hide costs and fees? this is why I will share this story with all my ppl and let them know there are better options out there. I found a new provider while I was on hold for the hundredth time today. Not ok. 

I feel scammed.