DECEPTIVE PROMOTIONS

We were promised a $100 card for signing up to the internet/cable AND $200 for opening 3 mobile lines and guess what?? WE NEVER EVER RECEIVED THEM. I went onto the incentive tracker and it shows the cards that are due to us, we never received them, I have been calling, they have been promising to send it via email again, we never get them, and when we call, we get transferred from one person to another. We are definitely getting the run around. XFINITY IS A DISHONEST COMPANY. We will be dropping them as soon as we can. SCAMMERS

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XfinityKassie

Official Employee

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2.7K Messages

11 days ago

user_4f86bb Hello, and welcome to Xfinity Forums! We appreciate you taking the time to reach out to our team, and share your experience in getting your gift cards. This is not the ideal experience we want our customer to have in receiving their promotional items. I'd like to help in turning this experience around. So that I may get some account details, please send us a Direct Message with your name and serivce address.

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

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Customer Service

user_4f86bb

DECEPTIVE PROMOTIONS

XfinityKassie

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