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user_1ie1xt
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Monday, March 2nd, 2026 11:24 PM

Delayed shipping - no date choice provided

[Edited: "Personal Information"] 

I selected delayed shipping for my equipment for my services, but was never provided an option to select a date. I have received a confirmation email for my order, but no shipping update or any info about when it will be shipped/delivered. I wish for my equipment to be delivered as of March 17, 2026 to the address provided above. 

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4 days ago

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XfinityAbby

Official Employee

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665 Messages

4 days ago

Hello @user_1ie1xt thank you for reaching out on our community forum. I can look at your order to see if it is pending for shipment. Please send us a direct message with your full name and service address. 

To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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