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user_mn2wl6
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Friday, July 24th, 2026 5:50 PM

Details from a closed ticket

I would like to receive the detailed notes from the last technical support visit to my house to address problems with our service, date of July 22, 2026. The technician was Sam [Edited: "Personal Information"].

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8 days ago

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XfinityAdrienne

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8 days ago

Hey there, @user_mn2wl6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I would be happy to look into the details, can you share with us more details as to what information or are you experiencing service issues? 

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user_mn2wl6

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3 Messages

Just looking for the tech notes from that day. Thanks.

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8 days ago

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XfinityVictor

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2.4K Messages

 

user_mn2wl6 Gotcha, may I ask why you are requesting our techs notes? Are you still hvaing service issues?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 days ago

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user_mn2wl6

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I'm not sure if I'm having service issues. There is still a buffering problem, but other things that were actually broken were resolved. I'd like to have a record of what was done so that if I have to call back, I can use that as a springboard for discussion rather than starting from scratch again.

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8 days ago

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XfinityDuron

Official Employee

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924 Messages

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 days ago

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