Visitor
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1 Message
Did not get a call back
I am moving from one house to another. I initiate the process to transfer my service with a customer service representative and they transferred me to technical services. I opted to get a callback which I was told would take about 10 minutes, but no one has called me back after a couple of hours. Can you please have technical service call me as soon as possible at [EDITED: Personal information].
XfinityFrank
Official Employee
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1.3K Messages
4 hours ago
Hi there, @raymond600! Sorry to hear you're having trouble getting help transferring service to your new home. We can assist you here via private messaging! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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