Didn’t follow through with appointment

Made a technician appointment. They originally only gave me Saturday Sunday and Monday as an option. I wasn’t able to do the weekend so I made it for Monday and took off the day for work considering I really needed my box fixed as we have had zero Internet for a few days. Everything was fine when making the appointment but once they sent me the first confirmation, it showed Tuesday and not Monday that we had already originally discussed. They then sent me a revised version for Monday between eight and 10. OK thought everything was fine but no, they then decided to consistently call me throughout the weekend trying to do the whole troubleshoot process that I’ve already done with them multiple times and they act like it’s the first time each time and I advise them. No, I’ve already done this multiple times and that’s why I’m having a technician and then they still try to convince me to let them try again, no… so I stopped answering and figured I would wait for my appointment. Well on Monday came. I went online because I was going to confirm that they were still coming today and saw that they had posted it for Tuesday. So when I called them and let them know that Tuesday was never even an option we only ever discussed either the weekend or Monday and I picked Monday and I took off work to be here. They did not care they just kept saying over and over again. The technician will be out there tomorrow on Tuesday when the appointment was for and no matter how many times I told them the appointment was NEVER for Tuesday and it’s their responsibility to fix this they told me they couldn’t..one even gave me a number to call for a technician and when I did it, it wasnt for a technician it was just another automated voice helper…so you’re telling me you guys make a mistake you schedule me for the wrong day even though I have confirmation for the right day from you! and then I call and you guys and get told hands are tied and nothing you can ..have to do tomorrow and the funny part is they’re acting like it’s super easy just to do tomorrow and it’s like I HAVE to take off work. They have zero customer service skills they DO NOT listen to anything you are saying they stay on a script and will just repeat questions you have already answered and you can tell the people on the phone don’t care at all and just pass you to a next person or send you down the rabbit hole. They didn’t own up to their mistakes and Told me there is nothing they can do. Me and my family will be changing services