We appreciate you reaching out to us over our Community Forums, user_ve4i9l. Unfortunately, we don't have a direct email to our team over our Xfinity Community Forums. However, we would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
@user_ve4i9l did you want this whole thread removed? or did you want a particular post removed?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I already contacted Xfinity Customer Service and received a non-sense unacceptable response. Xfinity is not honoring its offer and the service agreement we have. Could you provide the contact information for the Xfinity Manager in charge of Miami-Dade County services?
Summary of Xfinity Service Issues:
On Wed. Aug. 20, 2025 Xfinity’s representatives knock on my door offering the new internet service recently installed for the neighborhood. I accepted your offer, signed for it, completed the required information in your website, paid the deposit and Xfinity collected it.
The installer came as scheduled on Sat. Aug. 23, at 8:30 AM, but found that connector was not provided in the pole closer to my current service point. He told me that He will inform the problem to his supervisor and that the construction staff will solve the problem a.s.a.p. A crew came, but they told me that the connection for my service was provided on the next pole to the west to serve four houses, so the installer could connect the service from that pole aerial or underground at no extra cost. Nobody came back to install the internet service for us.
On Sun, Aug 24 at 12:16 PM I reported a problem via email to Xfinity providing detailed information for somebody with common sense to make a reasonable decision. The response was that Xfinity service is not available for me, which is false based on the information posted in your website.
The fact is that missing a connector may be a design or construction mistake, but the Xfinity response is not only false but also disrespectful:
By clicking the link provided above, I found that Xfinity services are available for my address and I could order Xfinity services again, But I already did so over two weeks ago and Xfinity still have the deposit I paid:
Thank you for reaching out @user_ahiepb I am sorry for how your experience has made you feel. There are times when a location zip code and address may be in our system but it can be discovered that the location is not actually serviceable. I would be happy to take a look at the location and if we need to return the deposit to you with canceling the account we can get that addressed too.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMartyR
Official Employee
•
2.5K Messages
6 months ago
We appreciate you reaching out to us over our Community Forums, user_ve4i9l. Unfortunately, we don't have a direct email to our team over our Xfinity Community Forums. However, we would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
2
0
user_ahiepb
Visitor
•
1 Message
14 hours ago
To Whom it may Concern:
I already contacted Xfinity Customer Service and received a non-sense unacceptable response. Xfinity is not honoring its offer and the service agreement we have. Could you provide the contact information for the Xfinity Manager in charge of Miami-Dade County services?
Summary of Xfinity Service Issues:
On Wed. Aug. 20, 2025 Xfinity’s representatives knock on my door offering the new internet service recently installed for the neighborhood. I accepted your offer, signed for it, completed the required information in your website, paid the deposit and Xfinity collected it.
The installer came as scheduled on Sat. Aug. 23, at 8:30 AM, but found that connector was not provided in the pole closer to my current service point. He told me that He will inform the problem to his supervisor and that the construction staff will solve the problem a.s.a.p. A crew came, but they told me that the connection for my service was provided on the next pole to the west to serve four houses, so the installer could connect the service from that pole aerial or underground at no extra cost. Nobody came back to install the internet service for us.
On Sun, Aug 24 at 12:16 PM I reported a problem via email to Xfinity providing detailed information for somebody with common sense to make a reasonable decision. The response was that Xfinity service is not available for me, which is false based on the information posted in your website.
The fact is that missing a connector may be a design or construction mistake, but the Xfinity response is not only false but also disrespectful:
By clicking the link provided above, I found that Xfinity services are available for my address and I could order Xfinity services again, But I already did so over two weeks ago and Xfinity still have the deposit I paid:
1
0