Direct message access

All the hoops I'm going through just to cancel my service is quite frustrating. I would like to get access to direct messaging so that I don't have to wait for a week to have someone call me to cancel my service. I understand you need to get info, but this is beyond absurd.

I'm in a metropolitan area, we used to have 5 stores within a reasonable distance. Now I have to drive 50 miles round trip to the closest one, which is in the middle of nowhere.

How do I cancel my service quickly and efficiently?

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XfinityThomasD

Official Employee

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1.6K Messages

14 days ago

user_ttth6f Thanks for creating a post. I'm sorry to hear that you've had trouble getting in contact with someone, and our team can assist with the cancellation request. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

(edited)

0

Customer Service

user_ttth6f

Direct message access

XfinityThomasD

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