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yhyi
1st Topic

Visitor

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1 Message

09/08/2026 9:28 PM

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Direct message to close account and return equipment

Hi,

Can someone from Comcast allow me to direct message for closing my account and returning equipment? Thanks a lot.

Question

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Updated 

10 hours ago

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Official Solution

XfinitySean

Official Employee

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965 Messages

10 hours ago

Thanks again for stopping by the community forums and giving us the opportunity to help get your account squared away! We're sad to see you go, but we're happy to help you move onto the next chapter for your services. If you ever need assistance in the future, you're more than welcome to reach out by creating another post, and our team will be ready and eager to help! Have a fantastic week!

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XfinitySean

Official Employee

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965 Messages

13 hours ago

Hi there, and thanks for reaching out! We'll be sorry to see you go, but we can definitely help you with getting your account taken care of. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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