Hi there, @user_vqkwu7! Thanks for reaching out to us here on the Community Forum! We would normally assist with questions here on your post. If needed, we may invite you to send us a Direct Message. It just helps other members of the community with similar issues to find the answers they need when posted publicly. What is it that you need a hand with?
Can you please explain why I am unable to access paramount+ shows (lioness episode 1/2 Season 2) when I have "paramount+ with showtime" as part of my xfinity plan?
@user_vqkwu7 I'm sorry that your access is being interrupted to Lioness. It has been a great series! When you try to access season 1, episode 1 or episode 2 are you seeing an error message? Are you watching the show thought the paramount+ app or through the X1 cable box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_vqkwu7 I'm sorry, I meant season 2 episodes 1 and 2
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Ive tried two different methods, X1 and throught the xfinity app on my laptop. X1 only shows 4 "free" episodes available. 2 in season1 and 2 in season 2. When I log in to xfinity, all of season 1 is available and only episode 3/4 in season 2. When I select an episode, it opens in "paramount+ with showtime". there is no episode purchase option available on xfinity.com. Only episode 3 and 4 are listed in the available episodes.
user_vqkwu7 I just checked my X1 TV box, and seeing the same thing. Season 2 episodes 1 & 2 are only available from the Paramount+ app. Season 2 episodes 3 & 4 are available with a Xfinity subscription to Paramount+ with Showtime. Unfortunately, our Paramount+ with Showtime subscription does not give us access to the Paramount+ app. A separate subscription would need to be acquired to access Paramount+.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I just got off of the phone with paramount plus. The agent stated that if I pay for paramount+ with showtime, I should have access to all paramount programming. Please explain to me why I do not?
user_vqkwu7 I know it's a bit confusing. The Paramount+ with SHOWTIME subscription billed through Xfinity does not include access to the Paramount+ app. You only have access to available OnDemand programming from Paramount+ with SHOWTIME, and the SHOWTIME live linear channels. If you look at the partner page for Paramount+, Xfinity is not listed as a provider for signing in.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityFrank
Official Employee
•
1K Messages
12 days ago
Hi there, @user_vqkwu7! Thanks for reaching out to us here on the Community Forum! We would normally assist with questions here on your post. If needed, we may invite you to send us a Direct Message. It just helps other members of the community with similar issues to find the answers they need when posted publicly. What is it that you need a hand with?
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user_vqkwu7
6 Messages
12 days ago
I just got off of the phone with paramount plus. The agent stated that if I pay for paramount+ with showtime, I should have access to all paramount programming. Please explain to me why I do not?
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