Visitor
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3 Messages
Direct message
Sorry, but I am logged into community forum and I still don’t see a direct message icon or a bell icon
Visitor
•
3 Messages
Sorry, but I am logged into community forum and I still don’t see a direct message icon or a bell icon
XfinityArmand
Official Employee
•
2.4K Messages
20 days ago
Hi there @user_15wdmh! We are so glad to help out today.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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