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user_nnc84n
1st Topic

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2 Messages

Tuesday, January 27th, 2026 2:48 AM

direct message

How do I send a direct message to file a complaint? I don't see an option at the right hand corner next to the bell. ??

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1 day ago

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XfinityAirelle

Official Employee

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3K Messages

5 days ago

@user_nnc84n

Hi there! Thanks for taking the time to create a post. Our team is a corporate team, and we are happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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ThomaStudios

Visitor

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1 Message

There is no direct messaging link anywhere on the page!!!!!! What are you talking about??? [Edited: "All Caps"]

(edited)

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2 days ago

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XfinityQuemekia

Official Employee

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880 Messages

The message provided by @XfinityAirelle is a reply for the poster @user_nnc84n. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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Again

Expert

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33.4K Messages

@ThomaStudios​

THERE IS NO DIRECT MESSAGING LINK ANYWHERE ON THE PAGE!!!!!!  WHAT ARE YOU TALKING ABOUT???

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
  
 Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee. 
And please do not post in all capital letters.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 days ago

user_nnc84n

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2 Messages

That message should be listed somewhere so others know about that versus trying to figure out how to send a message. Thanks for the information. 

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1 day ago

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XfinityGabriel

Official Employee

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3K Messages

 

 

You're welcome. We also have a reminder set to check back in with you by 2/2/26 to ensure you are able to speak with Tia. In the meantime, have a great rest of your Saturday. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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