Visitor

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2 Messages

10/16/2026 12:56 AM

Direct message

Need direct messaging functionality so I can upgrade my Entertainment Bundle

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Expert

 • 

122.2K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.6K Messages

1 day ago

 

user_birusv Hello, I am happy to help you today. What upgrades do you have in mind?

 

Visitor

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2 Messages

1 day ago

I want to add Hulu and HBO max 

Official Employee

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2.6K Messages

user_birusv I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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