Direct Messaging Assistance

Is there a way to initiate my concern using the direct message feature, for the Xfinity team to become aware and address appropriately.

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XfinitySara

Official Employee

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3K Messages

7 hours ago

Hello, @user_4vv12v! Thank you for creating a post within the Xfinity Community Forum to get started. First, may we know a bit more about why you're reaching out? For the sake of the community, we love to provide whatever public assistance we can first, in case others have similar concerns. Just avoid using any personally identifiable information, and we're happy to help however we can!

(edited)

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Again

Expert

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35.2K Messages

45 minutes ago

@user_4vv12v

Is there a way to initiate my concern using the direct message feature, for the Xfinity team to become aware and address appropriately.

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.

Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.

(Just backing up what @XfinitySara posted}

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Customer Service

user_4vv12v

Direct Messaging Assistance

XfinitySara

Again

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