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user_l6kl6p
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Monday, May 26th, 2025 11:10 PM

direct messaging link failed, please read the description and send me your response by comcast.net email

Dear Xfinity Support,  I have been an xfinity for 20 years and I would like a code for a one-year free trial of perplexity pro. I have tried many times since January of this year to find the code. As many others have noted, the code has been hidden all year for some xfinity customers. Each code is good for 8 trials and all I want is to have one trial before the perplexity deadline this summer. Thank you, Dawn [Edited: "Personal Information"]

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7 days ago

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EG

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111.4K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_l6kl6p

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https://www.perplexity.ai/join/p/xfinity requires the promo code.

Where do I get the promo code?

I was never contacted by customer service after my message was moved.

user_l6kl6p
1st Topic
1st Reply

Visitor

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4 Messages

Monday, May 26th, 2025 4:10 PM

direct messaging link failed, please read the description and send me your response by comcast.net email

Dear Xfinity Support,  I have been an xfinity for 20 years and I would like a code for a one-year free trial of perplexity pro. I have tried many times since January of this year to find the code. As many others have noted, the code has been hidden all year for some xfinity customers. Each code is good for 8 trials and all I want is to have one trial before the perplexity deadline this summer. Thank you, Dawn [Edited: "Personal Information"]

I was never contacted by 

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7 days ago

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XfinityShawn

Official Employee

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1.7K Messages

user_l6kl6p Thank you for reaching out on our Community Forum. I am sorry to hear you were having trouble getting that redemption code. Unfortunately, all codes had to be claimed by 1/31/25 and can be used up until 8/28/25. If you did not receive the claim code by 1/31/25, then you would not be eligible to use this reward. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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user_l6kl6p

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1 month ago

This is the url for entering the code:

https://www.perplexity.ai/join/p/xfinity

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user_l6kl6p

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I think EG tried to help me, but customer service never contacted me. This forum is very confusing for me.

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7 days ago

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