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My Visa card expired and I was not able to use it due to a medical problem which prevented me from doing any transactions. How can I get a new one issued?

Thsnks for your help.

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XfinityBrianH

Official Employee

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1.6K Messages

7 days ago

user_nzy5n9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_nzy5n9

Visitor

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3 Messages

@XfinityBrianH

Name: [Edited: "Personal Information"]

service address: [Edited: "Personal Information"]

(edited)

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7 days ago

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Expert

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32.4K Messages

@user_nzy5n9

Please follow these directions to send a direct private message to Xfinity Support. You posted your private information in the public forum which is why your post was made private.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line not the Employee's name

• Type your message in the text area near the bottom of the window

• Press Enter to send it

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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7 days ago

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Customer Service

user_nzy5n9

Direct messaging

XfinityBrianH

user_nzy5n9

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