Skip to main content

    Support

    Offers

O
Orovecz_45
1st Topic

Visitor

 • 

3 Messages

Monday, June 30th, 2025 3:33 PM

Disabled woman

How can I speak to a live agent?? I have a disabled woman who I help take care of that has been out of service since this morning. I have called multiple times, I’ve been on your website, I have been on your chat, I have tried every possible option and I am getting nowhere and she still does not have service!!!!

Question

 • 

Updated 

17 hours ago

7

1

0

XfinityJosephA

Official Employee

 • 

1.8K Messages

18 hours ago

Hello, @Orovecz_45 you can speak with a live agent when calling 1-800-Xfinity and when using the Xfinity Assistant. (https://www.xfinity.com/xfinityassistant) You just need to follow the correct prompts or line of questioning. 

 

We do want to be here to help in as many ways as possible. We can help you here on Xfinity forums as well. Have you checked the Xfinity app to get a status update of service in the home? 

4

0

Orovecz_45

Visitor

 • 

3 Messages

@XfinityJosephA​ no, you can’t! I have followed ALL prompts. Both online and on the phone. The automated system wants to just do a box check. She has an older box and it will not show up. I’ve tried numerous times. I can not reach anyone!!! It is beyond frustrating! 

Like

Reply

18 hours ago

0

XfinityAlfonso

Official Employee

 • 

1.8K Messages

We understand that getting through the automated prompts can be frustrating, but we do have a special number for our accessibility or older customers specifically that can be used. 

 

Xfinity Accessibility Team 

Phone — 1-855-270-0379 
Just say “accessibility” or the issue (e.g., “large-button remote,” “Audio description”).

 

For more direct information on service interruptions, we do recommend using our Xfinity Status Center and signing in with the Xfinity ID/password.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 hours ago

0

Orovecz_45

Visitor

 • 

3 Messages

Thank you! I appreciate the help 

Like

Reply

17 hours ago

0

XfinityAlfonso

Official Employee

 • 

1.8K Messages

Of course! We are here should you have any other concners. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 hours ago

0

forum icon

New to the Community?

Start Here