Hello, @user_sk5mvq! Thank you for creating a post regarding the changes you'd like to make to your Xfinity Mobile account, specifically with disconnecting one of your lines. To confirm, are you wanting to cancel the line entirely, or were you looking to keep the phone number associated with it now and move that number to another carrier?
@user_sk5mvq - Understood! By chance, have you attempted to initiate this change via the Xfinity Assistant yet? That's one of the fastest, self-service options available to you, though our team is here to provide further assistance if you run into any issues.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am sorry to hear that you were not able to use the digital assistant @user_sk5mvq, but we can take a look for you. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
2.6K Messages
15 days ago
Hello, @user_sk5mvq! Thank you for creating a post regarding the changes you'd like to make to your Xfinity Mobile account, specifically with disconnecting one of your lines. To confirm, are you wanting to cancel the line entirely, or were you looking to keep the phone number associated with it now and move that number to another carrier?
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