U

Friday, October 25th, 2024 8:37 PM

DISCONNECT HELP

I have been trying to get on an installment plan for 4 months after my layoff, no one ever reached out to me, I was given the run around and no help, now my service is disconnected and after a day told it’s in collections

Official Employee

 • 

1.4K Messages

29 days ago

Hi there, @user_a2iln1 I'm sorry to hear about your layoff, I hope you land on your feet quickly! I do apologize, you have not received a callback regarding setting up a Installment plan. To set up an Xfinity installment plan or you would need to contact our Customer service at 1-800-Xfinity to get that set up for you.-Richard

6 Messages

I have been all around this and customer service is no help, they said go on line but with instructions I was never given a message to apply, NO ONE HAVE BEEN HELPFUL, they tell me that they can’t do it , I have to go the store and MAYBE they can help me 

Official Employee

 • 

1.4K Messages

Oh no, @user_a2iln1 I'm very sorry for the inconvenience this is causing you. Have you tried going through the Xfinity Assistant? I really wish I could help you and get you set up for the installment plan on this forum.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here