6 Messages
DISCONNECT HELP
I have been trying to get on an installment plan for 4 months after my layoff, no one ever reached out to me, I was given the run around and no help, now my service is disconnected and after a day told it’s in collections
6 Messages
I have been trying to get on an installment plan for 4 months after my layoff, no one ever reached out to me, I was given the run around and no help, now my service is disconnected and after a day told it’s in collections
XfinityRichard
Official Employee
•
1.4K Messages
29 days ago
Hi there, @user_a2iln1 I'm sorry to hear about your layoff, I hope you land on your feet quickly! I do apologize, you have not received a callback regarding setting up a Installment plan. To set up an Xfinity installment plan or you would need to contact our Customer service at 1-800-Xfinity to get that set up for you.-Richard
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