Visitor
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1 Message
Disconnect my internet service
I've tried multiple times to disconnect my internet service. I tried through online chat as well as calling in and every time they tell me that its either wrong number or will schedule a callback but I never get a callback. I need to disconnect my service as its not being used any longer.
XfinityRichard
Official Employee
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2.3K Messages
4 days ago
Hi there, @user_e7x3fn ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to cancel your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityRichard
Official Employee
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2.3K Messages
3 days ago
I do appreciate your patience, @user_e7x3fn and do apologize for the inconvenience. It was a pleasure serving you!-Richard
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