Visitor
•
1 Message
Disconnect
I spoke with some one about 2 to 3 weeks ago due to only having active service for 1 week. I had asked that this be canceled so i would not get billed ans was told okay it would be disconnected and now I see a bill for 200 and something. I would like this corrected so I dont have a bill for the week we got it. I also want my phone number dis associated with it as well
EG
Expert
•
119.7K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityDemitrius
Official Employee
•
2.8K Messages
12 days ago
Hi @user_e6z6ca. Thank you for visiting our official Xfinity Forums Community support page. Are you a fairly new Xfinity customer that is wishing to discontinue services?
Your first bill payment includes all charges incurred from the day your account was activated, as well as your monthly rate for the upcoming billing period. This is generated on the very first day of activation. This is why you are receiving a bill of the total month of service.
If services have been discontinued, a new prorated bill would be generated approximately 10 days after the disconnection date.
Could you please provide the date you activated services and the requested disconnection date?
If you wish to remove your personal information, you can follow the steps provided on our 'How to delete personal information' support page.
0
0