Visitor
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5 Messages
Discontinuing service due to lack of tech support needed
How do I go about transferring my service bc I can’t seem to get any support from you! This sending messages is not at all good customer service!
Visitor
•
5 Messages
How do I go about transferring my service bc I can’t seem to get any support from you! This sending messages is not at all good customer service!
XfinityJeniece
Official Employee
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3.2K Messages
6 days ago
Hey there, user_ludont I would be happy to help you with getting that transfer to a new address completed. We want to make this process as easy as possible for you and we truly appreciate you bringing us with you to your new address. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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