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user_e60061
20th Anniversary celebration
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11 Messages

Monday, April 7th, 2025 2:28 PM

Discovery Hub loading very slow

slow loading discovery hub ,e-mail loads very slow and says connection timed out,reload page, why? started 04/06/2025

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Updated 

13 days ago

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user_zrwzbl

1 Message

13 days ago

Hello, thank you for taking the time out of your day to leave a post on our community forum. I’m sorry you are having issues with your discovery hub, but you have definitely come to the right place.

 

Have you tried a different browser, and clearing your cookies and cache? 

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user_e60061

Visitor

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11 Messages

yes i have still slow 

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13 days ago

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XfinityMarshante

Official Employee

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17 Messages

Thank you, @user_e60061 for trying some troubleshooting steps. I apologize that did not resolve the slow connection issue on the website. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the Direct Message icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@EG Thanks for moving the post to the correct support area. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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EG

Expert

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109.9K Messages

Quite welcome @XfinityMarshante ! And welcome aboard !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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13 days ago

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EG

Expert

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109.9K Messages

13 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_e60061

Visitor

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11 Messages

discover page very slow . i try email ,it says connection timed out.

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13 days ago

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