Visitor
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1 Message
Disgusted
I wasted 20 minutes talking to a guy that sounded like a robot who transferred me to a manager because he couldn’t tell me why my bill went from 153 to $211 for 125 channels and 300 Internet. After putting me on hold for 55 minutes. Manager tells me I caused the increase because I went to their APP to lower my bill!!! Are you kidding me? She tells me she will email back office to request my account be put back to the original state and I should wait 30 days to get a good email or bad email meaning yes or no this is worse experience I have ever had! She hung up on me do I don’t know if she even sent an email. If anyone cares @@Xfinity I am a loyal auto paying customer. I will be closing this account . Nonsense
[Edited: "Personal Information"]
XfinityRaul
Official Employee
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2.5K Messages
10 days ago
@user_bhokcj I appreciate you sharing the experience you had over the phone as well as your bill increase concern via Forums.
We would hate to lose you as a customer, especially over something I know we can figure out together. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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