Disgusting Customer Service

On July 26th, I informed Billing that I would be in the hospital until August 22nd and would pay the balance of $81 on August 22nd. As of 08/18/2025, During my hospitalization, there were 13 interruptions despite Billing promising a $70 credit for the inconvenience and the removal of interruption fees. I’ve downloaded nine transcripts from employees on the Xfinity app stating this issue would be resolved, but nothing was done. The arrangement was never set, the interruption fees were not removed, and they refused to provide conversation IDs or Rep IDs to hold the agents accountable. This has caused significant stress, especially since my operation was just two days ago, and I had to repeatedly address this issue with no resolution. I want to file a complaint against each representative who lied, but no one from customer care will provide the necessary information. My bill is now almost $160 off, and no one will transfer me to the appropriate department to resolve this or file complaints about the dishonest reps.

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