Visitor
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1 Message
Disney HULU Bundle activation not working- No activate botton on streamstore
Its been 3 weeks since I am trying to get DisneyHulu bundle to activate, while my XFinity plan says this subscription is included in my internet plan. Unlike peacock that got activate with no trouble at all, there is no activation button for Disney HULU on the streamstore. Have chatted with Xfinity assistant each of whom assure they can resolve this but to no avail. I have tried incognito browser, tried to login using MyDisney credentials- nothing works!- asks me to purchase a plan!. The last Xfinity assistant promised to synchronized my account at the backend and resolve this in an hour and it has been 2days. Why does Xfinity bother to offer subscription plan if the system is broken and the costumer cannot activate these plans? It is so appalling that even after so many threads of complains about Disney activation, the Xfinity Assistance has not bothered to look this up at their end resolve the issue.
XfinityJeff
Official Employee
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983 Messages
15 days ago
Greetings @Smitsn4, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the activation of the Disney+ Hulu subscription that is included in your plan, but you have come to the right place for assistance. Please send us a direct message with your name and address so we may further assist you.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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