New Poster
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2 Messages
Disney Plus Freezing During Adds
We continue to have an issue when trying to access Disney+ through the Xfinity box. You can start watching the show and when you get to the ad, the show freezes and won't all you to continue watching. We have gone to the local Xfinity store and exchanged boxes and was given a XG2v2-P box (the same box) and have the same problem. We have also gone into the local stored data on the box and cleared that data. We re-signed back into the app and the issue continues. There is no issues with the TV channels or Peacock.
From my research, this is a common item that is addressed by updating the box. the Xfinity Assistant is trying to set up a tech visit that will then have a fee charged and I am trying to avoid that for a service that should be working...i shouldn't have to pay to fix a broken.
XfinityDena
Official Employee
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4.5K Messages
22 days ago
@Huey112010
I am sorry you are having issues with your Disney+ app on the box. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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Doug_1994
Visitor
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23 Messages
10 days ago
I have the exact same problem as well with our Xfinity X1 boxes. Please Xfinity fix this problem. It is absolutely ridiculous and irritating. I’ve contacted agents time and time again and it feels like nothing has been fixed.
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