Hi user_e9ijlw! Thanks for joining our Xfinity Forum. We appreciate you being a customer with us and know that my team is always here to help. I am sorry to hear about the troubles you're experiencing trying to activate Disney+. So that we can better support you with this, can you tell us a little more about what's happening on your end when trying to activate? Are you receiving an error message?
To complete the setup after canceling your Disney+ subscription, ensure you follow these steps:
Wait for your access to Disney+ to end, which may take 2 to 30 days.
Once access has ended, sign up for a Disney Bundle through the Disney+ app on your X1, Xumo Stream Box, or Flex using the same email address as your previous subscription.
@user_e9ijlw If you continue to receive messages, check your account status on the Disney+ website. Click the link below for more info.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I have a Disney+/Hulu subscription. Hulu works just fine, but every time I try to go the Disney+ it shows the different Disney+ bundles I can subscribe to. I can access Disney+ on the internet via the Xfinity site, but my TV won't connect to it.
user_e1bbss thank you for using the Xfinity Community Forums page to reach out today. Let's assist you with getting your Disney+ feature working as intended. Firstly, have you attempted to sign out and back into Disney to see if this resolves the issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
When you first open the Disney+ app and selecting your profile, you'll want to navigate to the settings tab from there. One of the options should be for you to sign out.
Signed out and back in, and was presented the option to renew my subscription. When I clicked on that, it took me back to the page with the subscription bundles.
XfinityAmira
Official Employee
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4.9K Messages
3 months ago
Hi user_e9ijlw! Thanks for joining our Xfinity Forum. We appreciate you being a customer with us and know that my team is always here to help. I am sorry to hear about the troubles you're experiencing trying to activate Disney+. So that we can better support you with this, can you tell us a little more about what's happening on your end when trying to activate? Are you receiving an error message?
We look forward to assisting you!
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user_e9ijlw
Visitor
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2 Messages
3 months ago
Hi I keep getting a message to to mange my subscription to complete setup , I have already cancelled my subscription to Disneyplus to activate.
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user_e1bbss
Visitor
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9 Messages
10 days ago
I have a Disney+/Hulu subscription. Hulu works just fine, but every time I try to go the Disney+ it shows the different Disney+ bundles I can subscribe to. I can access Disney+ on the internet via the Xfinity site, but my TV won't connect to it.
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