Dm Xfinity support

Good afternoon user_f4e1cb! Hope the move to the new address went smoothly, and thank you for bringing us with you! Appreciate you waiting the 48 hours and reaching out! I will be more than happy to assist you with this, and thanks for reaching out through our Xfinity Forums Community. I will need some additional information to assist further. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
  The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window and press Enter to send it.

To Whom It May Concern,

I am writing to demand immediate correction regarding an account that has been mishandled and inaccurately reported for far too long.

My account was closed in 2021 due to Comcast being unable to provide service in my home which was communicated AFTER purchase. I did not return the modem and equipment and paid $75 directly to combat at that time. The balanced was settled but I received a notice in 2023. I paid again for the fees in October 2023. Despite this, I have paid again with from third-party collectors — including Credit Management LP (now closed) and most recently Southwest Credit attempting to collect on a debt that was already resolved. This is not only misleading, it is unethical and likely in violation of the Fair Credit Reporting Act (FCRA).

Additionally, your organization continues to report this account as active, despite no ongoing service or balance. This has led to continued damage to my credit profile and is completely unacceptable.

I have filed formal complaints with Dun & Bradstreet and all three major credit bureaus. If this matter is not resolved immediately, I will escalate with the Consumer Financial Protection Bureau (CFPB) and pursue further legal remedies if needed.

I am requesting the following actions be completed within 10 business days:

1. The account must be formally closed and updated to reflect the correct closure date of 2021.
2. All inaccurate reporting regarding this account must be removed from my credit file immediately.
3. I must receive written confirmation of these corrections for my records.

I expect a prompt response and full resolution without delay.

I’m so sick of Xfinity. I have messaged for 2 hours on your chat. Got no help but they tried to sell me everything under the sun. Went to store in New Bedford for help took 1 hour got nothing there either. I should not have to pay for the month of July. Because every time  I wanted to watch tv or use email I had to resign in and change my password. I lost count on how many I have used. To pay so much money and get horrible service is ridiculous.