Does Customer Service still exist at Xfinity?

@user_v0yjyy 

I've been trying to talk to a real person at Xfinity for well over a week but can not get by the automated messaging. There is no option to talk to a real person anymore. How can I go about talking to a real person?

You can't physically talk with a real person here, however we are real people.  If you will post your issue here an official employee from the Corporate office will reply.  Please leave out any personal identifying information, such as your name, address, phone #, email address, etc.

Thanks!

Hello user_v0yjyy, and thanks for dropping by our community! We're a corporate team all based out of the US here in this forum, so we're happy to help with whatever you need 👍 I was able to read that you've been experiencing some interruptions in your area due to some network issues that our local team have been working on. Is that correct?